Meaningful Minds — Terms and Conditions
1. About us and these terms
1.1 These terms apply when you book a therapy session with Meaningful Minds Psychologists ("Meaningful Minds", "we", "us"), buy an online course or subscription from us, or use our website. By booking, buying or using the site, you agree to them.
1.2 Our details:
• Legal name: Chevonne Powell and Associates, trading as Meaningful Minds Psychologists
• Practice number: PR 0637769
• Physical address: 3 Bradford Road, Bedford Gardens, Bedfordview; online sessions countrywide
• Phone and WhatsApp: 081 759 4849
• Email: info@meaningfulminds.co.za
• Website: www.meaningfulminds.co.za
• Our psychologists are registered with the Health Professions Council of South Africa (HPCSA) and practise under its ethical rules.
1.3 Fees, payment and confidentiality for therapy are set out in the consent form you sign before your first session. If anything in these terms conflicts with that signed consent, the consent form applies to your therapy.
1.4 We may update these terms. The version on the website on the day you book or buy applies to that booking or purchase.
2. Cancellations and missed sessions
2.1 24-hour notice. We send you a reminder before each session. If you need to cancel or move your session, please tell us when you receive the reminder, and at least 24 hours before the session, by phone or WhatsApp on 081 759 4849 or by email to info@meaningfulminds.co.za. Reminders for Monday sessions are sent on the Saturday before.
2.2 Cancelled in time. If you cancel with 24 hours' notice or more, nothing is charged. If you paid in advance, we will refund you in full or move the payment to a new session, whichever you prefer.
2.3 Late cancellation or no-show. If you cancel with less than 24 hours' notice, or don't attend, the full session fee is charged. This is because the time was reserved for you and can't be offered to someone else at short notice.
2.4 Exceptions. Your psychologist may waive the fee in genuine emergencies, such as sudden illness or a family emergency. Please let us know as soon as you can.
2.5 If we cancel. If your psychologist has to cancel, we will tell you as early as possible and reschedule or refund you in full. No fee is charged.
2.6 Refund timing. Refunds are paid to the account you paid from within 7 business days.
3. Online (telehealth) sessions
3.1 Online sessions follow the HPCSA's guidelines for telehealth and carry the same cancellation policy as in-person sessions.
3.2 For an online session, you agree to:
• join from a private place where you won't be overheard or interrupted;
• use a reliable device and internet connection;
• give us your location and an emergency contact at the start of therapy, and tell us if either changes;
• not record the session without your psychologist's written agreement.
3.3 If the connection fails, your psychologist will try to reconnect or call you. If a session can't continue because of a problem on our side, we will reschedule the remaining time at no charge.
3.4 Your psychologist may recommend in-person sessions if online therapy isn't suitable for you.
4. Meaningful Minds Online Courses
4.1 What you get. When your payment clears, you get immediate access to the course you bought through your Meaningful Minds Online Courses dashboard. Prices are shown in rand.
4.2 Lifetime access. You keep access for as long as the course is offered on our platform. If we ever retire a course or move platforms, we will give you at least 60 days' notice and, where we can, move your access across. We may update or improve course content over time.
4.3 No refunds. Course purchases are not refundable. Because access starts the moment you buy, you agree at checkout that the course is supplied immediately, so the 7-day cooling-off period under the Electronic Communications and Transactions Act does not apply. If you are charged twice or in error, we will refund the extra charge.
4.4 Your licence. Your purchase is for one person's personal use. You may not share your login, or copy, record, resell, publish or use the materials with clients, groups or in paid work without our written permission. We may suspend access without refund if these rules are broken.
4.5 Courses are not therapy. Our courses are educational. They do not diagnose, assess or treat you or anyone in your life, and buying a course does not make you a client of any psychologist. Nothing you write or submit in a course forms part of a clinical record. If you need individual support, you are welcome to book a session.
4.6 Course results. People get different results from the same material. We do not guarantee any particular outcome.
5. Subscriptions (when available)
5.1 A subscription gives you access to the courses included in your plan for as long as it is active. It renews automatically each month and is charged to your chosen payment method.
5.2 Cancel any time. You can cancel by emailing info@meaningfulminds.co.za. Cancellation stops the next renewal; you keep access until the end of the month you've paid for. We don't refund part-months.
5.3 Courses you bought separately stay yours after a subscription ends.
5.4 We will give you at least 30 days' notice of any price change, and you can cancel before it takes effect.
5.5 If a payment fails, we will try again and let you know. If it still can't be collected, access is paused until payment is updated.
6. General terms
6.1 Intellectual property. All website and course content, including videos, workbooks, scripts, frameworks and our name and logo, belongs to Meaningful Minds or the presenters who licensed it to us.
6.2 Website information. Articles, guides and other free content on our website and social media are general information, not psychological advice for your situation.
6.3 Payments. Online payments are processed securely by PayFast. We do not store your card details.
6.4 Liability. Nothing in these terms limits any right you have under the Consumer Protection Act or other law that cannot be limited. Otherwise, to the extent the law allows, our liability for an online course or subscription is limited to the amount you paid for it, and we are not liable for indirect losses or for decisions you make based on general or course content.
6.5 Law and disputes. These terms are governed by South African law. If you have a complaint, please contact us first so we can try to resolve it.
6.6 Contact. Questions about these terms: 081 759 4849 or info@meaningfulminds.co.za.
Last updated: 9 November 2026